Contact Us 

We put customers first, provide pre-sales consultation and after-sales service, and provide a complete support system. If you have any questions, please feel free to contact us!

Customer Support & Operational Transparency

At Wuhan Kengu E-commerce Co., Ltd., customer satisfaction is our top priority. We are committed to providing reliable pre-sales consultation and responsive after-sales support through our full-service customer care system.

Company Legal Information:

• Operating Entity: Wuhan Kengu E-commerce Co., Ltd. (武汉肯故电子商务有限公司)

• Legal Representative: Qi Xuefei

• Registered & Physical Business Address: Room 3-1, 21st Floor, Commercial Office Complex Building, Wuhan Qingyang City Plaza, No. 191 Xudong Avenue, Liyuan Street, Hongshan District, Wuhan, Hubei Province, China

Customer Care & Contact Channels:

• Customer Support Email: service@mail.usbest1.com (Replies guaranteed within 24 business hours)

• Support Operating Hours: 09:00 - 18:00 (CST / GMT+8), Monday through Sunday (All year round)

Helpful Tip for Faster Resolution:

To help us resolve your inquiry as quickly and efficiently as possible, please have your order number and transaction email ready prior to contacting our support team.

Public email address: service@mail.usbest1.com

Telephone time: 09:00-18:00, all year round

Reminder: In order to solve the problem more efficiently, please prepare the order number and other information in advance before contacting the customer service team!